Set up Arrivane for your workplace

Follow the illustrated steps

Work through the instructions below, with screenshots for every step.

1. 1Request your verification code

   Open Arrivane and choose Create your account. Enter Your name and Work email, then select Send verification code. Use an address you can access. If you already have an account, sign in instead.

   

2. 2Verify your email

   Open the latest Arrivane email and enter its eight-digit Verification code on Check your email, then select Continue to password. The code expires after ten minutes. Check spam if it is missing, use Resend code when available, or Change email address to correct a mistake. You can also use the secure link in the email. Never share your code or link.

   

3. 3Choose and confirm your password

   On Make this account yours, enter a unique password that meets the displayed guidance and repeat it in Confirm password. Select Set password & activate account. Continue only for your own email address.

   

4. 4Create or join the organisation

   For a new workplace, complete the organisation form shown after sign-in. Enter Organisation name and select Create organisation. To create another organisation later, open your initials → Organisations → Create organisation. If you were invited to an existing organisation, accept that invitation instead of creating a duplicate.

   

5. 5Check your first location

   Open Locations and select the physical workplace. In Location details, enter its address, time zone and person in charge. Choose Save location details. Add required instructions through Inductions & journeys, then assign the journey to the location. Default settings is a template, not a reception location.

   

6. 6Add the people visitors will meet

   Open Employees → Add employee. Enter the host’s details and location assignments, then Save employee. New employees default to No access. In the same editor, choose an Arrivane access role and sign-in account only when the person needs to use the app.

   

7. 7Prepare the welcome screen

   Return to Locations → Welcome & form. Select welcome text or appearance controls on the canvas, and choose the device orientation. Keep the location identity and entry instructions readable.

   

8. 8Choose the arrival fields and save

   Select 2 Your details and review the identity, host and purpose fields. Use Details settings beside the preview to choose Email or mobile, Email required, Mobile required or Both required, and optional Returning visitor links. These requirements apply to future self-service arrivals. Mobile numbers need an explicit country code. Free accounts can save the contact policy under Location details, including Default settings; defaults apply to new locations. Marketing permission stays optional and separate. Switch between Edit and Preview to check the visitor presentation. Select Save welcome & form and wait for confirmation.

   

9. 9Add shared requirements if needed

   For additional questions, induction pages or quizzes, use Inductions & journeys → Create content. Save the content, build its journey and assign it to the location and person type. Follow the linked content and journey guides for those separate tasks.

   

10. 10Choose your reception route

    For staff-assisted arrival, use Reception and continue to the test check-in below. For a self-service tablet, open Reception on that tablet and show its pairing QR. On your signed-in staff device, open the pairing link, compare the code, select the location and approve. Review Print visitor badges in the location’s Kiosks tab, then Save; printing is optional and requires Complete. For phone-based self-service without a tablet, follow the printed arrival QR guide.

    

11. 11Confirm a complete test arrival

    Use your own test visitor details and complete every required form and induction. Explicitly confirm check-in. A scan, shared profile or completed form alone never records attendance.

    

12. 12Verify the record and record departure

    Find the test visitor in Reception → On site. When their departure is confirmed, choose Check out and verify the open record is gone. Follow the reception guide and its full arrival/checkout video below.

    

If something goes wrong

Missing setup controls usually mean your role lacks administrator access or you are on a phone. Use a desktop browser and ask an organisation administrator to review your access.

If a control is missing, check your organisation, location, role and plan. If a save fails, read the error, keep your draft and check the saved state before retrying.